Terms & Conditions
We are Jason Whittaker and Alain Bisotti.
Please read our terms and conditions attentively, as all bookings are subject to
them. Your must read, agree to and sign this document upon arrival in order to
stay in the apartment.
Index of the Terms & Conditions
USE OF THE WEB SITE
BOOKINGS
RATES
SERVICE ORDERS
PAYMENT
SECURITY OF PAYMENTS MADE BY CREDIT CARDS
CONFIRMATION
CANCELLATIONS AND MODIFICATIONS
FORCE MAJEUR
CHECK IN / CHECK OUT
DURING THE STAY
PETS / SMOKING
RESPONSIBILITY
WITHDRAWAL BY US
NOTIFICATIONS
GENERAL VALIDITY OF CONTRACT
AREA OF JURISDICTION
CONTACT DETAILS
1. Use of the web site
We hold the exclusive rights to all content on our website except where noted.
No part of the website may be re-used or adapted for use elsewhere.
If you would like to reproduce a part of the site, send us an e-mail and we’ll get
back to you.
We endeavour to make all information given on the website as exact as possible,
but it is to be taken as a resource for information, and we are not responsible for
any errors made in good faith.
2. Bookings
Bookings are only accepted through our sites (www.appartement-canal-paris.com, www.great-apartment-paris.com , www.canal-apartment-paris.com)
or through our authorised agents. All questions not covered on the site should be
sent by e-mail. When making a reservation, the prospective customer (referred
to hereafter as our ‘guest’) agrees to conclude a contract according to the stated
conditions. The contract between us is considered to be in force once your
payment has been accepted and you have agreed to the terms & conditions.
It is for the customer to verify that the arrival and departure dates in his/her
confirmation e-mail are correct. We are not obliged to modify, cancel or
reimburse bookings where the client has mistakenly entered a wrong date or
duration. The guest is the sole responsible to all obligations covered by the
contract and will be responsible for all the persons included in his/her booking.
Availability is updated in real time and bookings are confirmed immediately by email.
A copy of the terms & conditions should follow shortly afterwards. You must
read and agree to these.
3. Rates
All rates are quoted in euros (€) and will always be shown on the guest’s
confirmation e-mail. Before booking online you will be shown the total price, as
well as a breakdown of the amounts you are paying for.
We are not liable for the cost of transfer between the airport/station and the
apartment, meals or other personal expenditure.
4. Service Orders
When making a booking, you authorise us (or our agents) to charge your credit
card for the agreed amount. You agree not to report as lost or stolen any credit
card that you have used in conjunction with such payment, unless you really do
believe that it is, in fact, lost or stolen.
You further agree not to report as unauthorised any charge for services which
you have, in fact, ordered from us. You hereby agree that any such false
reporting of a lost or stolen credit card or of unauthorised charges shall render
you liable to us.
5. Payment
A booking fee of 3% is charged for all bookings. This cannot be refunded any any circumstances.
For bookings of three or four nights, the total amount due for your stay is charged at the time of booking. For other stays, 50% is charged at the time of booking.
You authorise us to charge the same credit card for any remaining amount due, one week before the arrival date noted on your confirmation.
We accept payment by Visa, EuroCard/MasterCard and American Express.
You should receive booking confirmation as soon as the credit card used for the prepayment has been authorised.
Invoices: Your booking confirmations are to be taken as invoices. If you require further paperwork, please contact us.
6. Security of payments made by credit cards
All online payments are encrypted (Thawte SSL) via our tech partner Siriona and
processed by the CIC bank.
7. Confirmation
All valid bookings are confirmed immediately by e-mail. If you have made a
booking and have received no word from us after 24 hours, please e-mail us.
8.Cancellation Policy:
The amounts quoted below do not include the booking fee, which is not refundable.
Short stays of 3 or 4 days are not refundable. For other stays:
• More than 100 days before arrival: all payments are reimbursed.
• Between 100 and 31 days inclusive before arrival: charge of 20% of total due.
• Between 30 and 15 days inclusive before arrival: charge of 50% of total due.
Less than 15 days before arrival: 100% loss of fee for the whole stay.
Charges/refunds resulting from these terms and conditions will be charged/refunded to the same credit card used for the original payment. We recommend that you obtain insurance that will provide you with cover should you need to cancel your travel plans.
Modification is taken to mean a change in the arrival and/or departure date. Modifications must be requested by e-mail and are subject to availability. If the new length of your stay is less than that initially booked, the cancellation costs detailed above will apply to the difference in the number of nights.
9. Force Majeur
The tenant is not freed from the responsibility of payment due to personal
circumstances or force majeur such as war, strikes or natural catastrophes.
10. Check in / Check out
The apartment holds a maximum of four people. It is not permitted for persons
other than those mentioned or on the booking form, or those present at check in,
to stay in the apartment. Furthermore it is not permitted for more than two
people to stay in the apartment. We have the right to ask you to vacate the
premises immediately if these limits are not respected.
Check in and check out for direct bookings is done at the apartment. For
bookings via an authorised agent, please check with them.
Check in time is between 4 and 8pm. If you are obliged to check in outside these
hours, or you are delayed, please contact us. A supplemental charge may apply.
At check in you will be given an inventory of all items in the apartment. You
must check the presence and state of each item, and sign the inventory.
Afterwards, there will be a quick explanation of how all amenities work (TV, hi-fi,
bathroom, etc.) and you will be given a set of keys.
You will also be asked to sign copies of the payment confirmation received by email.
Check out is before 11am. At check out the inventory will be verified again. Any
missing, broken or damaged items will be noted and you will be advised of the
cost of replacement. You authorise us to charge this amount to the credit card
used for booking.
When checking out, you are expected to leave the apartment clean. You may, if
you wish, opt for the cleaning to be done for you for 60 euros. If you decide to
clean the apartment yourself, and during check out we feel that the apartment
has not been properly cleaned, the 60 euros fee will apply.
You may also opt for a cleaning service during your stay. This service costs 30
euros each time.
No reimbursement is due if you decide to leave earlier than the agreed date.
A set of fresh bed linen and towels are left free for your use during each week’s
stay. If you wish extra sheet or towels, they cost 30 euros.
11. During the stay
During your stay, we request that you will treat the apartment as you would your
own and respect the tranquillity of the neighbours.
All items and decoration in the apartment are to be treated with care. You will be
held responsible for any damage to the accommodation or its equipment made
by yourselves or others during the time of your stay.
12. Pets / smoking
No pets of any kind are allowed in the apartment.
Smoking is also strictly forbidden in the apartment (including at the window) and
in the stairwell of the building. Any trace or smell of smoking found in the
apartment will give rise to an extra charge of 150€.
13. Responsibility
We are not responsible for:
- misrepresentation by third parties
- personal damages or injuries incurred during your stay
- disputes between a guest and a third party
14. Withdrawal by us
We may withdraw from the contract without any grace, if the tenant disregards a
warning from us and disturbs the peace or behaves contrary to the terms of the
agreement to such a degree that the immediate annulment of the contract is
justified. If we terminate for the reasons specified above, our claim to the entire
rent remains.
15. Notifications
You must promptly inform us of changes in the number and/or expiration date of
any credit card used in connection with your booking; changes in home or billing
address; and any actual or suspected apparent breaches of security, such as
loss, theft, or unauthorised disclosure. Until we are notified of a breach in
security, you will remain liable for any unauthorised use of the services.
16. General validity of contract
If any part of this agreement should be deemed illegal by a responsible court,
the validity of the others parts are still deemed acceptable. If a rule of this
agreement is ineffective only in a section, then the other sections remain valid.
17. Area of jurisdiction
Sole area of jurisdiction for any disputes is deemed to be Paris, France.
18. Contact details
jasonw@jasonw.eu abisotti@me.com